Telkom - Poor communcation s****s from SA's "leading telecomunications company"

I have been trying to get hold of Telkom for 3 weeks now to upgrade my Wi-Fi contract!!!!!!! I phone on a daily basis and hold for the longest of time. The record so far is 1 hour 13 minutes! This is absolutely ridiculous! I have filled in the 'call me back' option countless times, I get a tracking number, but when I click 'track query' nothing happens. I am on the verge of cancelling already! CAN SOMEONE PLEASE CONTACT ME