Telkom poor CEO service delivery to root level

I really want to kill some one at Telkom right now this moment. The service is poor. I treid to resolve a matter of ADSL lines not in use since 8 Dec 2020 and now I receive this wonderful love letter. What a shame to say that the govement of the day is useless and not competent to resolve matters - Telkom.

11 July 2022

Your ***

Good day,

96 HOUR NOTICE

1. MR DU PREEZ, we act on behalf of our client, Telkom SOC LTD, and have instructions to address this letter to you. You are currently indebted to Telkom FixedLine for telecommunication services, or any part thereof, rendered to you.

2. The material express, alternatively tacit, further alternatively imp**** terms of the agreement are inter alia as follows:

* You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement; * You agreed to our client’s terms and conditions as set out in agreement entered into; * You would be liable to pay our client any monies due and not covered, towards the services rendered.

3. Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment.

4. In light of the above we have instructions to instruct you, as we hereby do in terms of Section 129 of the National Credit Act No. 34 of 2005 (“the Act”), that you are hereby afforded 10 business days in which to refer the matter to a debt counsellor, alternatively dispute resolution agent, consumer court or ombudsman with jurisdiction with the intent of resolving the dispute or develop and agree on a plan to bring the payments under the agreement up to date.

5. Notwithstanding the above and after various requests from our client, we are instructed that you have to date hereof failed, refused and/or neglected to comply with our client’s requests for payment of the outstanding account. Please note that this amount is long overdue and you are hereby notified that payment is required within 96 Hours, by Friday - 15 July 2022. If the status of this account remains the same after 96 Hours, by Friday - 15 July 2022 from date of this notification, your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account.

6. Please note that should you fail, refuse and/or neglect to comply with or adhere to this letter of demand within the prescribed period of 10 business days or reject the proposal set out herein, we have instructions to issue summons against you to recoup all amounts due in terms of the agreement, as well as all legal costs in terms of the provisions of Section 130 of the Act.

7. Payments are to be affected directly into Telkom trust account, the details of which are as follows:

* Account Name: Telkom * Bank: ABSA * Branch code: 632005 * Account Number: *** * Reference number: Refer to your Telkom invoice for reference number

8. In the interim, our client's rights remain reserved in toto.