Telkom poor and very bad service

I am extremely frustrated with how Telkom is handling my account. A few months ago, I took out a contract with Telkom. On the very first debit, Telkom deducted an amount lower than what we agreed on, and a few days later my services were suspended because, according to Telkom, I was “in arrears.” This was caused by Telkom’s own incorrect debit, not by me. I eventually got that issue resolved. The following month, Telkom issued an incorrect invoice showing that I owed R2,700, even though my contract clearly states R1,700. To make matters worse, this incorrect amount of R2,700 is now listed on my ITC profile. For the past two months, my services have been repeatedly suspended due to so-called “credit limit” issues. I have spoken to two consultants who both assured me—directly and confidently—that the credit limit problem was fixed and that I would no longer experience suspensions. Yet that was not true. Just last week, even after Telkom successfully debited the full amount on 20 October, my line was suspended again. This proves that the consultants who promised the issue was resolved were not honest. On Wednesday last week, I spoke to Euginia Mchunu, a team leader, who promised that the credit limit issue would be resolved within 72 hours. It is now well beyond that timeframe, and nothing has been fixed. I emailed her today, and she has not even bothered to respond. I am now stuck with an ongoing problem that no one at Telkom seems willing to take responsibility for or assist me with. This situation is unacceptable, and I need it resolved urgently.