Telkom poor and unreliable service

App**** for fibre on 23 March,was informed about 5 days for delivery of router then approx 2 weeks for installation. Fibre was only installed on the 29 April,and i was supp**** with and activation code. Due to Covid 19,communication was done via the email address. After numerous calls and reference numbers,i still don't have the router. On following up on the router a day after fibre installation,i was informed that the router was never ordered,and got a reference for the ordering of the router. when i followed up last friday,after talking to about 10 consultants and explaining my story,they each dropped the calls without expalining what the problem is. I then went online on the chat box and talked to a consultant who also just deleted me after a while. Eventually when i tried again,i got a consultant that said i could go ino a store and picked up a router. On going to the telkom store on saturday morning,after queueing for 3 hours,i was informed that there are no details of me on the system about ordering a fibre line.even though the consultant informed me telephonically that im being billed from the 29th,i had no profile in the store. When asked if i could go to another ISP,i was told No