Telkom Poor ADSL Service

In September 2017 I upgraded my ADSL line to 4MB. Since then and after logging many faults with Telkom, I rarely even achieve 3MB from my ADSL line. The Telkom Facebook task team weekly resets my line to help me in getting a sort off decent output speed.

Since last week my telephone is dead and my ADSL is up and down all the time. I am lucky if I get 1MB. I have students in the home that need to summit assignments to university and I really don't know what more to do with Telkom. I did log a call but no reaction and the call center can not help me. Call ********** 0.

Our suburb does not have fiber and according to Telkom staff will not get fiber quickly because it is a poor suburb. I even asked Telkom if they can offer me any other internet service at a comparable price but nothing is available.

Now I posting here in desperation to try and get some sort of service from Telkom, I hope.