Telkom Poor Account Service

I sent over ten emails asking Telkom Accounts to change the name of the account to the Business name but i have no response. if you call one does not know what the other is doing all they do i8s give you a reference number They don't care if you report them for poor service!! Their accounts system is so backward. Service delivery is NOT a priority. They have taken more than 2 months to rename an account even though all documents were submitted. Only God knows why they get paid for being ***********!!! Account number ***