Telkom Policies towards clients atrocious!!

My 67 year old mother has had the unfortunate experience of the complete incompetence from Telkom while being subjected to their new policy that completely ignores consumer rights in South Africa. . She was sold a 24 month contract for their new 4G unit with 100 gig per month. A debit order was setup on the last day of the month, as this is the time that there is money in her account ( as with most people). Telkom has adopted the idiotic policy to go the bank on the previous working day if the last day of the month falls on a Saturday or Sunday, rather than the following working day, even though they haven't been authorized to do so. Some people don't get paid early. Thus the debit order bounces due to lack of funds.She then calls the call center, and waits at least 30 min for staff to take the call and gets asked to do a manual payment.,and gets told that services will be re-instated withing 24 to 48 hours from time of payment. Telkom has a new policy that they don't accept proof of payment anymore since 28 July. Its been 48 hours still no service for something that's paid for. Telkom is *****ing from her. Get some computers to check your accounts Telkom!!!!