Telkom pole has fallen down

I have been trying to report a pole containg telkom lines that has fallen down in my property. I have logged about 4 reports and everytime they tell me via sms that the line has been restored and that if not solved I must phone 10210 again. I have done so a couple of times, (I HAVE STRESSED IT IS NOT THE LINES) and they tell me this is a star fault and they will report it as such. No luck, its now 3 weeks that I have been trying. This pole has fallen halfway down and we are scared it will hit the wall or worse the neighbours house.