Item: Telkom
Rating: 1
Author: Onica S

Telkom's replyOfficial

27 Aug 2018, 13:22

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, and contact details, so that we can be able to investigate, assist and provide feedback. Also the full street address where the pole is located, including the province.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply27 Aug 2018, 13:22

Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, and contact details, so that we can be able to investigate, assist and provide feedback. Also the full street address where the pole is located, including the province.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

OS

Onica S's updateReviewer Update

27 Aug 2018, 13:58

Hi Tumelo, ***/***5 Onica Sapula Cell: *** Physical Address (Pole Address): 4269 Qadolo Street Zone 4 Pimville Soweto 1809 Gauteng The OpenServe technical guy came, checked the wires and advised that he is not responsible for removing the pole and cords. The pole has still not been removed, it is currently resting on the roof and damaging the roof tiles, if the cord snaps there will be more damage done and people might get hurt. It is blocking the small gate entrance. We would like to know what is the claim process for the damages. I have the photos should you require them. Can this be treated as an emergency ! Kind Regards, Onica Sapula

OS

Onica S's update27 Aug 2018, 13:58

Reviewer Update

Hi Tumelo, ***/***5 Onica Sapula Cell: *** Physical Address (Pole Address): 4269 Qadolo Street Zone 4 Pimville Soweto 1809 Gauteng The OpenServe technical guy came, checked the wires and advised that he is not responsible for removing the pole and cords. The pole has still not been removed, it is currently resting on the roof and damaging the roof tiles, if the cord snaps there will be more damage done and people might get hurt. It is blocking the small gate entrance. We would like to know what is the claim process for the damages. I have the photos should you require them. Can this be treated as an emergency ! Kind Regards, Onica Sapula

OS

Onica S's updateReviewer Update

28 Aug 2018, 11:13

I called Telkom 2 days in a row and still no help. I do not know how a company can be so pathetic, this is beyond reason. No one has contacted me and the pole is still blocking the gate and laying on the roof tiles.

OS

Onica S's update28 Aug 2018, 11:13

Reviewer Update

I called Telkom 2 days in a row and still no help. I do not know how a company can be so pathetic, this is beyond reason. No one has contacted me and the pole is still blocking the gate and laying on the roof tiles.

Telkom's replyOfficial

30 Aug 2018, 12:45

Hi Onica,

I have escalated the query to the section dealing with the pole removals/replacements. They will make contact to advise. They would normally send a technician our first to assess the damage and what is needed and then they will do the necessary repairs.

Regards
Garreth
Telkom Social Media Team

Best regards,

Telkom's reply30 Aug 2018, 12:45

Official

Hi Onica,

I have escalated the query to the section dealing with the pole removals/replacements. They will make contact to advise. They would normally send a technician our first to assess the damage and what is needed and then they will do the necessary repairs.

Regards
Garreth
Telkom Social Media Team

Best regards,

OS

Onica S's updateReviewer Update

30 Aug 2018, 13:38

Hi Garreth, Thank you for the response. Openserve has already been onsite. Can Telkom bother to advise on the progress, at the very least. We do not even know what process to follow regarding the fixing of the damage caused by the pole. Regards, Onica

OS

Onica S's update30 Aug 2018, 13:38

Reviewer Update

Hi Garreth, Thank you for the response. Openserve has already been onsite. Can Telkom bother to advise on the progress, at the very least. We do not even know what process to follow regarding the fixing of the damage caused by the pole. Regards, Onica

Telkom Pole Falls