telkom pole falling over, waiting for 3 weeks now

Reported a pole falling over in our yard, next to our pool pump,also breaking the wall three, weeks ago. It is a huge safety risk. When i phoned to follow up on it last week they first couldnt find the call then said o its on another system. Then they said the technician didnt go because they didnt have an adres. i supp**** them with the address and my cell number when i reported the call. you also have to supply a telkom number when logging the call. i dont have a telkom number, so they asked me for a neighbours number which i did supply them with. I also informed the neighbour. they coulhave phoned me or the account holder to get the address and they should have the address of the account holder on their system so that is totally unacceptable. Thjey stated that they would send a technician within 24-72 hours. It did not happen. I phoned again on 13/10/2015. First they could find the call AGAIN. Then they said no but we dont have an address AGAIN!! I told them the same as the previous time. I also informed them that should that pole hurt one of my children or damage our pool pump i will sue them. I was told the technician will come 24-72hours after he receives the call??!