Telkom Please view my chat, you cant cut my line and my dispute has not been resolved. You guys over billing me. From just over R300 a month to just over R1000.

Please hold for the next available Agent.

2:36:39 PM) (u'Zayne Goosen',)> Hi You are currently being assisted by Nthabiseng Mill Mabogoane

2:37:40 PM) Nthabiseng Mill> Apart from the original enquiry, is there anything else you need assistance with? 2:37:47 PM) Nthabiseng Mill> Thank you for contacting Telkom, you are chatting to Nthabiseng. How may I assist you? 2:38:27 PM) (u'Zayne Goosen',)> I have been trying to find out how far my dipute is 2:39:17 PM) (u'Zayne Goosen',)> A lady put a dispute in for me december last year and it still has not been resolved 2:40:13 PM) (u'Zayne Goosen',)> You guys are over billing me and she has added the credits to the dispute and I am tired of you guys cutting my line because its not my problem that you guys are billing me incorerctly 2:41:00 PM) Nthabiseng Mill> Thank you for the enquiry ,Zayne 2:41:37 PM) Nthabiseng Mill> Zayne kindly provide with the case number ? 2:42:30 PM) (u'Zayne Goosen',)> She added my line back on when she layed my dispute because its unfair what you guys are doing to me. but now the same thing happens and you guys cant put my line back up I have work to do. 2:42:58 PM) (u'Zayne Goosen',)> ********** 0 2:43:53 PM) (u'Zayne Goosen',)> I am not sure if this is the correct one because of how many times this has happend to me. Can you guys not look on the system disputes that are in my name 2:44:51 PM) Nthabiseng Mill> Zayne kindly contact 10210 they will assist you. 2:45:18 PM) Nthabiseng Mill> Can I transfer you via the chat service 2:45:19 PM) (u'Zayne Goosen',)> I need this issue resolved 2:45:44 PM) Nthabiseng Mill> Zayne Can I transfer you via the chat service 2:45:54 PM) (u'Zayne Goosen',)> Please 2:46:20 PM) Nthabiseng Mill> Going through .

Please hold for the next available Agent.

You are currently being assisted by Nosiviwe Grootboom

2:46:32 PM) Nosiviwe> Thank you for contacting Telkom technical support, you chatting with Nosiviwe , how may i assist? 2:47:11 PM) Nosiviwe> Thank you for contacting Telkom technical support, you chatting with Nosiviwe , how may i assist? 2:47:22 PM) (u'Zayne Goosen',)> Hi I need assistantants urgently 2:48:07 PM) Nosiviwe> Thank you Zayne , how may i assist you ? 2:48:18 PM) (u'Zayne Goosen',)> My line has been cut and my dispute has not been looked at. a lady helped me in december last year and logged a dispute she put my line back up because you guys been over billing me 2:48:48 PM) Nosiviwe> Thank you for the query Zayne , kindly provide me with your landline number please. 2:49:39 PM) (u'Zayne Goosen',)> ********** 141 2:52:00 PM) Nosiviwe> Thank you Zayne , the line is still suspended , you are incollection with an outstanding amount of R963,25 , i will transfer the chat to the biling department .

Please hold for the next available Agent.

You are currently being assisted by Mandisa Nombela

2:52:39 PM) Mandisa> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Mandisa ,how may I assist you? 2:52:39 PM) Mandisa> 2:52:54 PM) (u'Zayne Goosen',)> Hi Mandisa 2:53:25 PM) Mandisa> Good day Zayne, how may I assist? 2:53:30 PM) (u'Zayne Goosen',)> Is this the amount I need to pay R963,25 2:53:52 PM) (u'Zayne Goosen',)> You guys have been over billing me sinse I moved in my new premises 2:54:33 PM) Mandisa> Please confirm if you are the accountholder, your full name and surname. 2:55:06 PM) (u'Zayne Goosen',)> Zayne Goosen 2:55:41 PM) Mandisa> Zayne Kindly provide me with the following: Your ID number, cellphone number, email address, telephone number & physical address 2:56:59 PM) (u'Zayne Goosen',)> ********** 070088, ********** 374, ********** ********** 141, 3 strydom street rowallan park port elizabeth 2:57:23 PM) (u'Zayne Goosen',)> My line has been cut and my dispute has not been looked at. a lady helped me in december last year and logged a dispute she put my line back up because you guys been over billing me 2:57:58 PM) (u'Zayne Goosen',)> My Invoice shows over R4000 2:58:25 PM) Mandisa> Account has not been paid since September 2018 2:58:46 PM) (u'Zayne Goosen',)> Yes because you guys been over billing me 3:00:24 PM) (u'Zayne Goosen',)> I have been paying just over R700 evry seconf month but you guys been charging me over a 100 every month 3:00:37 PM) (u'Zayne Goosen',)> Before I moved to the new number 3:00:45 PM) Mandisa> Please wait 3:01:27 PM) Mandisa> How much are you suposed to be billed each month? 3:01:29 PM) (u'Zayne Goosen',)> Please look at the dispute beacuse the lady that helped me in Decemeber understood what my issue is 3:01:41 PM) Mandisa> How much are you suposed to be billed each month? 3:01:53 PM) (u'Zayne Goosen',)> I have a 2mg line with you guys just for the line 3:02:10 PM) (u'Zayne Goosen',)> Its just over 300 a month 3:03:12 PM) (u'Zayne Goosen',)> Line rental 3:04:37 PM) Mandisa> I wiol escalate the dispute because it has not been resolved 3:04:42 PM) Mandisa> will 3:04:43 PM) (u'Zayne Goosen',)> I will post on Public forms if you dont put my line back up and invoice me correctly 3:06:05 PM) (u'Zayne Goosen',)> Please can you put me though to somone higher up 3:06:46 PM) (u'Zayne Goosen',)> Its not my problem if you guys dont resolve my desputes and can not cut my line 3:07:26 PM) (u'Zayne Goosen',)> You guys just cut my line