Telkom please up your bad service levels

I app**** for ADSL in March 2018, a technician contacted me to say there is something wrong with the underground cable and that he cannot do the installation.

He then said that he is going to escalate it to Telkom. I never heard from Telkom to tell me what is happening. I then called customer services and got told that the call is logged with the Cabling guys and this after a month already and then to top it all I received a bill from Telkom for a service that has never been installed, how rediculous is that.

I then went in to a Telkom store and explained this to the manager there and again they just escalated it and still I have not heard anything from anyone from Telkom or the Cabling guy.

Telkom please urgently do something about this.