TELKOM - PLEASE TRAIN STAFF TO ASSIST WITH QUERIES???

<p>I was called and was offered a data contract for R99pm for 5 gigs and FREE Huawei router. Because I was called after the 1st I was advised that I will only be billed pro-rata. When I received my 1st bill, I was billed for a full 2 months + extras. When I called to query, I was told that I was billed for the router and my pro-rata data. I also advised the consultant who called me to block my account when the 5 gigs are up, and that was also never done. I was billed for the extra data used. When I went to the Telkom shop and asked them to explain the device, the consultant advised me that they were not trained.... please explain to me how can you advertise and sell something but you dont train your staff?? I feel I was mislead as i was billed for extra's i was not advised off.</p>