Telkom please resolve my issues with you please.

Dear Telkom,

I am writing to formally dispute the charges recently raised against my account and to request an urgent investigation into the handling of my service, billing, and cancellation attempts.

I previously had a phone, router, and insurance contract with Telkom. Once the contract ended, it converted to a month-to-month/prepaid arrangement. Despite this, Telkom continued to debit my account and allocate data. During this period, my router speed drastically decreased and eventually stopped working altogether. I called your support line several times for assistance, but received no help.

As a result, I reversed the first debit amount and contacted Telkom again to request a cancellation. Instead of assistance, I was given constant run-arounds. Telkom is welcome to review the recordings of all my calls, as I know they are kept on record.

On 28 October 2025, I received a letter stating that I owed R1,057.58. At month-end, Telkom attempted to debit my account again. I reversed the debit because I had already cancelled and no longer wished to use your services. Later, I was informed by your debt collectors that I allegedly owed R3,389.00, which is completely inconsistent with the amount stated in the letter.

Furthermore:

During the period after the first reversal, the SIM cards were suspended by Telkom, so it is unclear how Telkom claims to have continued loading monthly data.

This was not a fixed contract, yet Telkom continued to take funds without providing service.

Insurance charges were added for future months, even though insurance works strictly on a “no pay, no cover” basis. If the payment was reversed, then there was no cover, and therefore I cannot be charged for months in which I received no benefit.

Despite cancelling the debit order after the first reversal, Telkom still managed to debit my account again, and I have yet to receive an explanation for how this occurred.

I received no follow-up, no resolution, and no communication from Telkom regarding my complaints or cancellation request.

One of your agents was rude, mishandled my call, and opened a case for me marked as “low priority” without capturing the details of my issue. This failure contributed directly to the escalation and the hand-over to debt collectors.

I now find myself charged for data and services I did not receive, for insurance that did not cover me, and for amounts that Telkom cannot clearly justify. This situation has caused unnecessary stress and financial loss, due entirely to negligence on Telkom’s side.

I formally request the following:

A full investigation into my account, including all call recordings.

A detailed breakdown of how the amount of R3,389.00 was calculated.

Immediate reversal/refund of any incorrect charges and the funds recently debited.

Removal of any negative listings or debt collection actions linked to this matter.

Written confirmation of the final resolution and closure of my account.

I expect a written response within 7 business days. If this matter is not resolved, I will be forced to escalate it to the Consumer Protection bodies, the Ombudsman, and other relevant authorities.

Now i also received statement saying i should pay R 1,057.58 after i canceled everything.

Also find attachment of photo for the letter i received.

I sent them this email till today they haven't responded me.

Thank you for your attention. I look forward to a prompt and professional resolution.