Telkom, Please resolve!!!

Good day, we ordered Telkom adsl uncapped in January 2018. We did not have the best of signal for a while now, so after complaint to complaint, they informed me that our line was damaged due to Lightning.....Fair enough... They then informed me via Messenger that a technician will come out on the 5th of May to repair the line,that was last Sunday..... Till date, we have no internet coverage whatsoever, when i asked them on Monday by when the line will be fixed, they told me all of a sudden the line/ cable have been ******....***?? I called them again yesterday, after about 6 different call centre agents, one lady told me that i can get a telkom simcard, phone 10213 and they will assist me with how to use the simcard untill my line is fixed, by the way, no one can tell me by when it will be up and running again.. Now, okay,I have some info, i phoned 10213 to find out more about the simcard and if i will have to pay extra for the service...guess what, the dont have the faintest idea what i am talking about, told me to phone 10210 again, they will help me....I am tired of listening to those silly tunes being played...Best of all, the nearest Telkom Shop is approx 130km to get a simcard.. Up until last Sunday, i had real confidence in the messenger team, they usually helped, now all of a sudden i am being told lies... Why do i need to pay for this service while it is down, no haste action is being taken to fix the problem, i guess i am just another complaining customer that they dont care about.

I would appreciate it if someone with rank can phone me regarding this matter to solve the problem with real answers. My Telkom line nr is ********** 856 you can get my cell nr on your telkom system.