DP
Dylan P

1 reviews | Active since Sept 2013

23 Jun 2015, 16:17

Telkom, please listen to your customers requests

I moved house and logged a call with Telkom to move my line to the new address. <br> <br> The new premises did not have a physical line, I asked if they could please log a call to install one, the consultant agreed. After a while I still had not heard anything so I called Telkom again. After explaining everything again I was told that I need to call my ISP to cancel the ADSL line to return to Telkom first. So I called my ISP who then took care of my request by the next day. I called Telkom again and asked for the move and line install to be processed, I asked for just a telephone line as my ISP would reactivate my ADSL once the line is installed. <br> <br> When I checked my bill, I had been charged for ADSL, which is not what I ordered. I was given a ref number by a consultant who created a dispute for it and have heard nothing since. The technician who installed my line also was under the impression that I ordered ADSL, which is *******. This has been an extremely long process for something simple and I would like this to be done by tomorrow.<br> <br> Please A) Cancel the incorrect ADSL order on my account and B) Please give the line to Afrihost for ADSL ASAP.<br> <br> The on site technicians have been great.

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Replies (1)
Telkom
Telkom's reply23 Jun 2015, 18:00
Official
Hello Dylan91,

We sincerely apologize for the inconvenience.

Kindly note that this matter has been escalated to our Installtion Department and feedback will follow.

Your social media reference number is SM120049.

Regards,
William Letwaba
Social Media Team