Telkom please help by doing your Job

Hi. My order was not approved nor declined as system was giving an issue. Agent sent and attached documents to my profile. Feedback came back as no documents attached. I viewed my profile with my documents attached. This is carrying on from. The end of last month for that deal. This is unacceptable. The case was ********** 5. I want this resolved ASAP as I too work in a customer based enviroment. I want the agent that handled this case to go back and resolve this immediately. Some assistance would be appreciated.