Telkom... Please help!

I have been battling to get Telkom in to relocate their pole. Last October's dropped our wall over and the pole is hanging. I logged numerous faults only to learn that 'the system' may have closed it. I logged the last dialogue of 16th January 2018, I called this morning but the lady says it's been closed in that same month. I contacted Frank via Facebook last month and he said someone was attending to it. 910555 was my previous dialogue number. The lady gave me a new number this am 210222 this morning, I have no faith that this is going to get sorted out this year.