Telkom Please Help

I registered a fault with my line last week (***) and was told that a technician would contact me to arrange access to the line. After 2 days I again contacted Telkom and was told that my query had been escalated to "Urgent". Still no contact. Could someone from Telkom PLEASE fix my telephone line ASAP ? I assume that I will be entitled to some form of rebate of my line rental fee due to it not working ?