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Rafique B

1 reviews | Active since Sept 2015

11 Apr 2018, 18:28

Telkom, please grow up!

I have a continuous DSL problem since October 2017. I have logged numerous calls and have been in contact with Telkom on many occasions. Sometimes, my problem is corrected, but only for a short while. No root cause analysis is done. I am very, very frustrated. I have two daughters at university and Internet access is paramount.

0
Replies (3)
Telkom
Telkom's reply28 Apr 2018, 11:27
Official

Good day Rafique

Thank you for making contact with us. Please be advised that we've escalated this matter and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

RB
Rafique B's update30 Apr 2018, 08:41
Reviewer Update
OK. So after having no service for two months and having the fault already escalated a number of times by myself, you, Telkom Social Media, respond to my complaint on hellopeter 17 days later and say that you have escalated the matter. What do you suppose I do in the meanwhile? You are not adding any value. Please solve the problem as soon as possible, like today. I shudder to think what feedback you will be giving me!
RB
Rafique B's update30 Apr 2018, 11:09
Reviewer Update
Below is a summary of my encounters with Telkom services from 12 April 2018. Telkom Faults 297CTK280218 ********** ********** 473 Called complaints on 12/04 Ref: ****44420 Simethemba Called again 13/04 14:41 System down Called again 17/04 12:26 Alviwe Called again on 20/04 14:57; 15:07 - in progress Called again 26/04 10:20 Sibulele promised to call back Called again 26/04 13:49 Alviwe again. I insisted on speaking to someone in authority. Supervisor not at desk. Put on hold. Then given to Keenan Clarks who also could not get hold of the assigner. He will try to get hold of someone else (Katlego). 26 minutes on the line so far. Eventually 39 minutes on the line. Keenan made contact with ops supervisor (Amos), will call me back. No call back, nothing. Called again 30/04 08:51 Spoke to Alviwe again Response- still in progress, not assigned. I insisted on speaking to a Supervisor, she put me on hold, then said the Supervisor will call me back. I asked for his name, Malibongwe. 6 minutes To be continued....