TELKOM PLEASE GIVE ME THE SERVICE I PAY FOR AND SORT OUT THE FAULTS WHICH WERE REPORTED THREE MONTHS AGO!!!

I have been waiting since mid-March (three months!!) for Telkom to respond to my reported fault - I am receiving e-mails but am unable to send them. (I think this is due to a problem with Telkom's outgoing servers.) I have since logged 5 calls in total to Telkom. Each time I follow up I am told there is no reference number and that the case is resolved! I am then given a new reference number then we repeat the whole process again! As if this is not bad enough, I popped into the Hillcrest store to get some assistance with my new cellphone and was told by Penelope to go to Vodacom. MY CONTRACT IS WITH TELKOM. REally, Penelope!! (The staff member who did the contract a few weeks ago had offered to assist me if I had any queries.) As if this is not enough, we are battling with Wi Fi reception in our house and I was told to go and spend R1000 on an extender. Really! Surely when I sign up with Telkom, I don't get WiFi for half a house. I strongly feel that this is something that Telkom should sort out. I spend nearly R2000 per month with Telkom. PLEASE PROVIDE ME WITH THE SERVICE I PAY FOR. How are you still in business?