Telkom please give me back my money

Was applying ADSL line from telkom Northgate since July 2015 (ref no. ***1A, I still have my proof of payment) I was forced to pay R700 in advanced for installation, which I paid. after all the installation troubles (about 5 times they visit the flat) they are useless to install the line. So I spoke to telkom helpline who called me, to cancel the installation and with a refund of that R700. The lady called told me to go to Northgate again to claim refund, which I did, but STILL WAITING!!!<br> <br> this is what they reply me:<br> <br> Hello WayneHuang,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> <br> Your reference number is SM149799.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind Regards,<br> Zulfah<br> Telkom Social Media Team<br> <br> NOTHING HAPPENED!!! Mr Zulfah