Telkom, please dont *****ing my Christmas

Today is 04/12/2018 - Since 23/08/18 (Start of prepaid Subscription) I've had an ongoing battle with Telkom Call Centre and the Vincent Branch, East London. Have just phoned Cell C porting department who informed that there has been no request to port my number since the 19/11/2018 when a port request was made but Telkom Vincent Branch, East London, made this request incorrectly - was supposed to request port prepaid but requested port contract. 1. Telkom could have told me that they would phone me after 17H22 pm (missed the call-was driving) hence having to start the whole process over again and re -request the port (Case Nr ********** 0). 2. 28/11/2018 - phoned Telkom, got another Case Nr ( ********** 6). It is now 03/12/2018- phoned Cell C who tell me that the last request made was 19/11/2018 which was incorrect. 3. I have been battling since approx 4 weeks now only to be told if I cancel my Telkom Contract I have to pay a penalty fee of R800.00. To top it all I've received my first bill from Telkom R382.40 to which I have received absolutely no service. Cant phone out, not receiving crucial sms's , phoning in ..null and void. Quite bluntly, Telkom are holding me ransom and there is nothing I can do. Ombudsman is the next option because quite frankly I would prefer to go back to Cell C if this is the customer service Telkom provides. Would SOMEONE at Telkom please hear me out and assist.