TELKOM - Please contact us back to sort out our problem.

Telkom - VERY Bad service from Telkom, Agents , Supervisor and Management. - after doing an annual ITC check - i have noticed that i have an outstanding bill from telkom, so i go to the branch and after waiting in line for half and hour i was told that they do not do billing queries. I was asked to call telkom customer service, after making the call and explaining to the agent that i did a check and i have a bill outstanding, the agents states its for my internet line, so i asked the agent why is it outstanding if we have a debit order signed for this. The agents checked the system an states it was loaded incorrect from their side , but we need to pay a large fee over due, so i asked to speak to some one that can assist because its not my fault this as happen and i am willing to make a payment but we need to meet in the middle as telkom is the reason this is not paid, no one wants to assist , after waiting for over and hour the agent comes back to me and states we must pay an thats that, asked for an email address to send a complaint to i was giving this ********** so i emailed them 2 weeks back i have not received any email back, so i tried again 2 days ago an still nothing as happen. All i want is to sort out this account, so if any manager from TELKOM can call me urgently to sort this out it will be great.