Telkom please contact me - I want end it with you

I've always had poor service from Telkom but accepted until now - our ADSL line was faulty/down for over 3 weeks now. First week I contact Telkom to report the fault - they accept and assure me a technician will come and fix the issue - a week goes by with nothing happening - phone Telkom again to be told they will not send out a technician as they will no longer fix copper lines - they advised me to upgrade to Fibre - I went through their sales team and app**** for Fibre - a week went past with nothing from them - phoned them to find out they mistakenly app**** me for LTE which is not what I ordered - sales attempted to rectify but call got cut and never got phoned back.

Went into a Telkom branch to apply again only to wait in a queue for 1h:35m. Finally get assisted by the manager who then hands me a phone to place my order to telkom sales - at this point I was extremely frustrated and asked them to cancel everything as at this point I've been without any service for 3 weeks. I've signed up with Afrihost now - and now got a Router from Telkom delivered - I'm spent way too much on airtime as the phone line is also down. I don't understand why Telkom is so difficult to stay with - I no longer wish to deal with them - hopefully they will finally contact me so I can end it with them - i don't want to waste anymore money on them.