Telkom please- BE BETTER!

I am utterly frustrated. Two weeks ago loadshedding started to hit our area, and by the Wednesday (5th Dec) my line started to regress. It became slower and completely unreliable. By Friday (7th Dec) I contacted my ISP (Afrihost) regarding the issue, and they logged the fault with Telkom as they could see there is a problem with the line. By Saterday (8th Dec) my internet has become completely unusable.

Monday (10th Dec), at 15:40~ I received a call from an unknown number, which I answered after a mere 4 seconds of ringing. I asked "hello" about twice, then the call was ended by the caller. The next day I follow up on the ticket- surprise surprise, Telkom has closed the ticket, stating they were unable to reach me.

This is not the first time Telkom has simply closed my logged ticket without doing anything.

I contacted Afrihost, to which I was informed that they will create a new ticket for me- but that is the extent of what they can do.

- My problem persists.

By Wednesday (12th Dec), I get a call from a Telkom employee, asking me whether I am happy with the service and whether my internet is working fine now. I made it very clear to this employee that he is the first Telkom employee to actually talk to me and that nothing has been done thus far. He claimed he would get a technician to look into it asap, and I explained to him that I am very flexible with time- if the technician phones me to allocate a time, I would be able to accommodate him.

By Thursday (13th Dec), my ticket was once again closed by Telkom, without me speaking to anyone. I cannot fathom how the Telkom technicians can just close my tickets without doing ANYTHING.. I mean, my problem still persists... The problem is still there!?

I contacted Afrihost again regarding this- to which I was told the issue was escalated to 'level 2', but to this point nothing has been done, nor have I been contacted by anyone.

I do not know which way to go next or who to contact. I am on standby during this holiday time, but that will be impossible if I do not have internet access. I just wanted Telkom to get this resolved before everyone goes on holiday- otherwise my problem would only be looked at mid January, and that is utterly unacceptable.