Telkom Please assist

Our store internet has not been working since the 1st of November, I have requested Telkom to send a technician numerous times even advised them I will pay if error is caused by me but to date nothing. I sent the following email to their support department but no response also, HOW DO WE GET ASSISTANCE FROM TELKOM SUPPORT?

The Email reads "Good day Telkom Team,

We have had an issue with our adsl line since the 3rd of November and we have called multiple times to have this resolved and the first 2 weeks we had no references given to us as their kept telling us there is no issue with the line.

Secondly we have even had a conference call with our ISP and Telkom support o try and resolve this and issue still persisted so we then issued our first reference number which was resolved as per notifications we received but issue still persists.

I have multiple reference numbers all being resolved but issue is still there, Friday the 30th of November I was called again and their tried to resolve issue remotely and failed AGAIN, so I was advised and I requested that a technician urgently be sent to the store and to date it is 7 days later still no communication.

We cannot go on with service like this, this issue needs to be resolved urgently as this is affecting our business and security as we remotely view the stores on camera’s.

I have attached all reference numbers I have received, can someone urgently address my issue"

My References are: 51CTK221118, 166CTK261118, 49CTK291118.