HA
Heinrich A

1 reviews | Active since Jan 2015

21 Feb 2015, 13:45

Telkom Please -_-

Hi,<br> <br> I posted here like a month ago. Complaining about my telkom line giving me an extreme amount of packet loss. After having that problem for 3 months they decided to do something about it (great I thought). Until 2 days ago where my line consistently has 20% + packet loss now. My first problem was \fixed"for about 2 weeks. And now it's even worse.<br> <br> I can't be asked to phone telkom everyday and be on hold for 70+ minutes. I already reported an escalation but to no avail. This is truly unacceptable. I am strongly considering to switch from adsl to a WIFI ****le as Telkom lines are just about as stable as wifi internet...<br> <br> PLEASE FIX IT!"""

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Replies (1)
Telkom
Telkom's reply21 Feb 2015, 14:47
Official
Hello Heinas88,

Thank you for taking our call.

As discussed as soon as we receive your email we will have one of our ADSL Specialist to investigate and provide you will feedback.

Your reference number is SM78553.

Regards
Sakhi Mkita
Telkom Social Media Team

Best regards,