Telkom - Plain Bad service

<p>I'm dependant on Telkom ADSL in my business. The ADSL quality is terrible, not consistant as they advertise. I have been off without data for a week, had to use my LTE backup router to keep our business going at R299 for 5gig at a time which only lasts 2 to 3 days. Yesterday the technician was here to check after countless fault reporting, to be told that my line coming in is not the same as what it is meant to be. He eventually had to go to some box in a nearby road to change the wires around. He said that they had replaced something in the box and got the wires crossed. The line was still struggling to sync and after calling somewhere they reset the line, but according to him the router also has a fault, no doubt because of them working on the lines. Technician told us to take the router to the Telkom store in Clearwater. My wife took it in, was told at the door to go to a certain queue, after about an hour in that queue when she got to the desk was told to go to the other queue and was told it would take up to 21 days to have the router checked out????? Is this a joke? How do you operate a business like this? Needless to say, my wife walked out after being in the second queue for 15 minutes. I have requested 3 times to have this 24 month contract cancelled and only get an automated response. No one has bothered to assist me. I want it cancelled because I have not had a consistant service from Telkom, the line is terrible, down many times, 10 meg contract and we barely get 3meg and not even 1 meg up. I received a call from escallations today and the lady by the name of Aviwe was calling to check if my line has been repaired. After venting with her (she was very patient) I told her that I want it cancelled. to add insult to injury, she says I will be penalised to break the contract. Another joke??? Telkom breaches the contract due to poor service and I'm the one to be penalised????? Really Telkom, we are in the 21st century and this is the service you provide? I took the router in today to Keywest and even helped your staff to get it booked in. He was trying to add an IMEA number to a router??? That is only for cell phones! What do I do?</p>