Telkom, pinnacle of incompetence

Dear telkom,

Please see below complaint escalated to ICASA, I will no longer struggle with you directly.

"Good day

I have been struggling with telkom for months now to no avail, please assist me as telkom is basically *****ing money from me.

I have a number of contracts with telkom that was opened in 2018

There was no issues until last year October 2019, I had changed my bank account to capitec and given telkom the updated details.

There after telkom started debiting my bank account for more than the normal amount, they were debiting my account for another woman,this was ***** on my account, we made an affidavit as requested by telkom and gave them same so that they could stop debiting my account for someone else's contract ,however telkom continued to debit my account so I had no choice but to change my bank account and pay telkom cash,I advised telkom of same as they were not clearing up the issues with the fruad debit order.

Now for months after I told telkom I am going to pay cash due to this issue telkom has been charging for bounced debit orders, they were also supposed to change my payment date as discussed with them but they didn't do that either.

The rest has been up and down issues,

I had to go up and down to get telkom the afdidavid due to the fruad on my account, they didn't sort that issue,I have been in store,I have spoken to consultant with no help,

Now this passed weekend they cut my service and advised that my account was in arrears with 2 months, I went in store after waiting in line for almost an hour I was sent home staying they will call me,they always say they will call me and they never do, so I called them,I was then told that the account is only in arrears with R400 but that the extra charges they charged me for the failed debits will be credited to my account,

Then they cut my service so I went in store again and was told that someone will call me again, again no one called me I had to call telkom and was then told I need to pay the 400 arrears and that they could not assist me further,I did only pay 2000 this month as I am home without income and have a letter from work for same,but as u can see I've had only issues with them, every month they charge me failed debits,I had no choice but to change my account because they kept debiting me for someone else's contract even after I made the afdidavid for them,

Please assist me in this matter with telkom as every consultant's tells me a different story and no one is helping me solve the problem,

My Name is Daniel

I have a copy of the afdidavid sent to telkom as well as all my payment receipts,

Telkom needs to pay back the failed debit orders they charged me for the other person's account that was fruad and everytime I had to reverse those debit orders it cost me too,telkom needs to refund me that money because I provided them with what they asked for to stop the fruad debits and they did not forcing me to change accounts,

Please assist,

Regards D Hattingh "