Telkom pinecrest in Pinetown is NONSENSE with POOR CUSTOMER SERVICE!!!

I’ve had a Data contract with Telkom for over 3 years now, yes we’ve had problems before but they were able to sort them out after some time, with times changing now i decided to upgrade my contract to uncapped contract on 14/07/2025, but with my old contract i could do buy airtime on my own etc with no problem, now with this new uncapped contract i can’t buy airtime instead they say whatever i use will be added on my monthly instalment, my problem is the who assisted me with this contract her name is Nozipho from Telkom Pinecrest in Pinetown didn’t explain to me that with this new contract i can’t purchase airtime and all that and what irritate me the most is when i call Telkom Pinetown and explain my problem they drop the phone and when i call again they don’t answer my calls, so as a customer if i have a problem where can i complain or who can atleast try to sort my problem out if the people closer to us behave like this. I need help and i need it urgently. Telkom sa must train their stuff of how to speak to customers, their not doing us a favour, Telkom Pinecrest in Pinetown is full if **** and they don’t ****in’ respect us as customers.