TELKOM, PIETERMARITZBURG , APPALLING SERVICE

Visited the Telkom Branch, Liberty Mall, PMB on Saturday 02/09/17. I started my long wait in the queue at the entrance to the store. I eventually got to the front, tired and frustrated. The lady due to serve me next walked off and eventually walked out the shop without a word to me. The other lady continues to look very busy behind the counter even though she had no customers. It was finally my turn. I explained my situation. I recently upgraded my Telkom internet service from 20gigs to uncapped data at R799.00 monthly. However, I never received a new modem. My internet and WIFI signal became inconsistent/erratic. After a service call, a Telkom Agent advised that my home is very far from the main Telkom Server which is about 3km away. He also advised that that I change my modem since it was too old. He suggested I go to my nearest Telkom Branch and ask for an upgrade and get a new and later model modem. Nonthukla Mbambo at Telkom PMB was the service lady. She told me that to receive a new modem, I had to sign a 24 month contract with Telkom. I was under the impression that I already had a contract when I upgraded to Uncapped Data. But I was more than willing to sign a new contract. After standing in front of her for what seemed like ages, she asked me to write all my Personal Details including finance details on a piece of paper so that this could be captured on your database. I eventually went across to her computer to capture these details on her computer myself. Part of the requirements was my Employer Details. I'm a teacher at an extremely rural school. This is rural with no street names. The school does not have a land line. Because of our location, cell phone signal is very poor. She insisted on the Principal's number or someone in charge. The school does not have a street address. I was unsuccessful in getting this number and eventually gave her our District Managers number. I captured my address twice on her system. I signed on a sign pad that did not light up as I was signing. Having done all this, I assumed that this was almost over. I could finally walk off with a new modem. Only after a few minutes, I asked why it was still taking so long. To this she told me that her system is very slow and that it is not generating a receipt. Highly frustrated, I walked out of the shop without the modem or a contract The ladies at Telkom PMB were absolutely unhelpful and unfriendly. I tried to explain that I was from out of town and would not be able to come back the next day to pick up the new modem etc. I left the shop in total disgust without any help from any of your Telkom staff. YOUR STAFF LOOKED VERY NICE IN TELKOM REGALIA BUT THEY CERTAINLY DIDN'T DESERVE TO WEAR THIS. My experience was a nightmare. Rupa Ebrahim ********** 417 036- **********