TELKOM PHONE NOT DELIVERED

I app**** for a cellphone contract online at telkom.co.za on the 25th of February 2022, I was contacted by an agent on the same day (+***) and the contract was approved and finalised, I received an sms with a reference number, ***. I was told delivery would be between 7-14 days, this period has lapsed and I have not been contacted about delivery. I called the Telkom 10213 number today to get an update, the first consultant (Sindiswa) hung up on me, the second consultant (Asanda) gave me this number *** to follow up, when I called I was told the number was for Mondo and I should call 10213. I am being given the runaround by Telkom and I need the phone to be delivered before the end of the week or I will not be able to accept delivery for the next few months.