Telkom Phone line not working for more than a year and now for the last 6 weeks no Internet connection on the Telkom WiFi

About 13 months ago I reported that the Telkom Home phone is not working, I was told that my Instrument was faulty so I purchased a new Instrument and installed it but it was still not working, I phoned Telkom again and was told that they would send somebody out but if it was found to be my fault I will have to pay the call out, then about 6 weeks ago a sub contractor arrived to look at the pole and did some work on the wires, we were told that it was for somebody elses complain, after the people left there was no Internet connection on the WiFi router. In the last 6 weeks I made about 10 calls to the 10210 number. Each time I get a different response from the people taking the call, the last call I made was Friday 01/12/2017 when a guy called Surprise told me that there was cables ****** in the area and Telkom had to order new cables and that the cables was received and a contractor wil come out. The previous call I made was on 28/11/2017 when a lady told me that the Router was reset and it is seeing a guest account. All I want is to receive the service that I am paying for, but if I pay the account a day late I get charged R6.61 interest................ yet I am paying over R200 a month for the phone line that is not working for over a year.

Please I need help and advise on this issue