Telkom Phone line is down

I reported a fault with my landline on the 19th of June as it had not been working and there was no dial tone at all. On 22 June I got an SMS from Telkom saying that my fault has been assigned to the technical repair department. Since that SMS no technician has contacted me to let me know what the problem is and how long they would take to fix the line. I keep contacting the call centre and they say that a technician should contact me soon but nobody has contacted me yet or come to my house.