Telkom phone line faulty since November 2015

Since November 2015, my Telkom line has been problematic. We have done our own tests which included replacing the handset, replacing the cable from the Telkom connection to the phone however the problem still persisted. Initially there was a lot of line noise and this was reported to Telkom on a number of occasions. Telkom eventually came out on 02 January 2016, the technicians name was Sello. He tested the connection in my house and confirmed there is no problem. He then left my house and went to the Telkom box, about 30 minutes later, he returned and confirmed the problem is that one of the Telkom manholes was flooded. He advised he will return the following Tuesday/ Wednesday and we have not heard since. My line is non functional and is causing a great inconvenience. Please resolve ASAP. Last ticket number: 809CTZ120116