Telkom Phone Insurance is TRASH

I had insured my phone with Telkom, and I recently lost my phone I called them and wanted to put the claim I was told that I need to open the case which I did ,and they told me I need to fill the claim form online which I did and after doing so you can not even get a confirmation email to say they say have received the claim you can not even track the claim. I tried calling with no response, it has been 3 days already since I claimed and I did not receive anything to show they have received my claim and they looking at it.