Telkom PHOENIX PLAZA - ****ed-off and angered with this branch

I had visited the Phoenix Plaza Telkom branch at the end of August 2020 to do an early upgrade. I was assisted by the lady there, I cannot recall her name. I was advised that I could do an early upgrade to change my data line to uncapped for R849 per month, however the device charge for the previous contract will be added on for the next 17 months. Thereafter she advised me that the bill will be approximately R 920.00pm for 17 months and thereafter R 849.00pm. I was satisfied with this arrangement. I could afford. When I received the bill via email and had a look I was ****ED -OFF. She had charged me 17months x R70 into month end bill September plus my normal R849.00. My bill for end of September is over R 2000. This is frustrating and it doesn't stop there. I had contacted customer care they had advised they could not assist and I need to go into the branch. I have no time to go to the branch to fix an error caused by Telkom. I had tried again to contact the customer care and was finally assisted by a gentlemen he had assisted me on the 7 September and said that it takes 72 hours for the billing department to resolve and it can be changed by month end. The reference number was ***5. It has now been over a week and nothing has been resolved. To top it all yesterday my account has been suspended due to over credit limit because Telkom had charged me incorrectly. This is frustrating and don't understand how Telkom can have such *********** consultants working at a well-known company like Telkom. However I had called customer care again today, spoke to another lady and was advised my bill cannot be changed by month end, so I asked her question. if my debit order comes back unpaid I must incur R200 of telkom fees for unpaid debit order plus unpaid bank debit order fees, when this is all Telkoms fault. This is ****ing the hell out me. It will be almost 2 full weeks, and my bill has not been sorted out and now my account is suspended due reckless consultants at the branch. I even tried contacting the branch and no luck they can not receive calls.

THIS IS BULL****!!!!!!!! Telkom will be responsible for the R200 telkom charges if this debit order goes unpaid as well as bank charges from my side. I don't understand how quick Telkom was able to suspend my account but could not resolve my billing issue. Strange!!!!!!

FRUSTRATED CUSTOMER