Telkom Phoenix Plaza

I cancelled my sim contract and my husband took a replacement data plan. The sales lady and technician there insisted that it would be roaming data as my husband doesn't get good reception in Eastern Cape when he's there due to work. After him asking several times to make sure that it would be roaming data they both insisted it would and he signed a contract. Turns out he cannot use the data plan as the data isn't roaming, he needs to now purchase all network data on top off the contract. Went to the branch(03/03/25 @12pm )to change the contract to all network data and the sales guy says he has to get another sim contract and change his number and that my husband must call the call centre and to not tell them he's in store as they'll refer him back to them at the store and it's too much of a hassle. These people are a joke there, every time we went to this branch they just have a don't care attitude laughing and gossiping. So his options now according to Telkom is to get another sim contract with a new number which he cannot do due to work reasons and still pay for his old contract which he doesn't need. So pay for two contracts, change your number and only use one of them. YOU GUYS ARE A JOKE.