Telkom Phalaborwa

We Stay in Phalaborwa and half of the town has been without any Telkom service.

The Service went down on the night of the 16Th Oct and we phoned Telkom the following day.

They advised us that the main Telkom line supplying the upper part of the town was ****** and we don't need to log a fault.

Following up regularly as we really need internet the call centre prove to be useless and not up to standard. Eventually Telkom informed us that they can't help as we did not log any faults.

Logging a fault on the 22nd of October we went provided with any updates of any progression.

Again phoning the call centre on 30 Octobre the call centre lady told us that there is NO fault in the area and that she can see the line has no sync on it. This is after she made me hold for over 2 min.

I informed the lady that we are aware of a fault in the area as more than half of the town is without connection and would like to know what the progress is.

There is certain houses and schools that the service was restored and Telkom just puts a cold shoulder to the home user.

This is NOT acceptable!