Telkom perthetic service

Telkom has very very poor customer service. Once you sign the contract that's it they are done with you. Firstly a consultant at menlyn mall bridget mhlanga...was suppose to order my Microsoft 360 for the laptop I bought but has not done that. I am still waiting for it. When I email her she says I must come to the shop. While I was told by her that they will deliver it.

2ndly...I paid my account early in December. But telkom stil debited following week which they did not find the money. Now January they debited 1500 on the 25th which my instalment is 2111 pm and my debit date is last day of the month. What gives telkom the right to take 1500 from my account on a day I never agreed with them on and will they still debit again on the last day??? Telkom is perthetic. I want to bring that laptop back because how else will I use it I'd they didn't send the Microsoft package.