Telkom personnel incompetence / bad service

Good day - I had an active uncapped wireless internet contract for almost 2 years and had no problems.

Recently I decided to take out an additional cellphone contract on my profile. I ordered the phone and when the Paarl Mall brance received it, I advised that I would be coming to the store to collect the phone.

In my absence, and without my instruction, an *********** sales-consultant, Gadija Abrahams, decided to log onto my profile and upgrade my uncapped home internet contract to a cellphone contract and went home. The reason she did this was to ensure that she would receive the commission on the sale as she had to leave the store whilst I was still on my way. Another incompenent consulted communicated none of the above to me and finished the 'upgrade' Gadija initiated.

I have been back to the store and phoned numerous times to request that my contract be reverted back to what it was - An uncapped wireless connection, without success. The manager of Telkom in Paarl Mall is just as *********** as the rest of her staff.

Unfortunately I am stuck on a 24 month cellphone contract now, but when I do reach the end of the contract term - I will definitely cancel it and never do business again with Telkom. I am very disappointed.