Telkom: Perhaps a bunch of *******?

<p> </p> <p>I signed up for a Telkom LTE contract on 17 May 2014.</p> <p>In January 2015 I experienced issues. The Internet access became slow at times and the signal deteriorated until there was no more signal at all. I tried a couple of settings to trouble shoot the signal and it became evident that for some reason, there is no more signal in the area. In February 2015 I started contacting Telkom data customer service and explaining my problem.</p> <p>It was in July 2015 when I was finally allowed to lodge a cancellation case. I waited and enquired frequently. This entire wait happening while Telkom is still debiting my bank account every month for the service I am not getting.</p> <p>Every second day or so I contact the customer care. They do nothing for me and tells me that the only thing they can do is escalate the issue.I eventually called and asked to speak to a supervisor. I was contacted by Mkhululi on 17 Feb and asked me to take the device to the store. The store refused to take it and told me the cancellation department must send a courrier company to pick it up. Now they continue debiting my account because the device is still with me. This is on purpose surely.</p>