Telkom penalty levy fee for failed debit order

what an experience, just received my monthly bill with a levy fee close to 200 rands double what what my banks failed debit order fees is. what is a fee for, anyway you got your money because i paid all the outstanding required amount so what is the penalty fee for. you need to bring this to customers so they can see your debit order option is not as good as other suppliers you also making money out of them. you bill customers even if at the end of the day you are still paid. plse make sure this nonsense on my account is removed the debit order option. <br> Account no: ***