Telkom Penalty and Not help from Lonele Hadebe

Telkom you are not servicing me as a customer or client. I pay good money for a service from you and your employees but I get none of that, not even feedback! For June and July the debit order is not going off and I keep calling you about this, and having to make the payment on the 1st of every month since but why are you charging me a penalty for something that is not my fault? I kept asking you guys that I should make the payment myself but you refuse. I got charged a penalty for July and June. I have disputed this with your agents and I WANT MY MONEY BACK or we can cancel our relationship. I have worked for you guys and I know a lot about you, the end of our relationship would be unwanted but if comes to that, so be it!