TELKOM PAYMENTS

From the start of March 2019 I got a msg from Telkom saying that I did not pay my bill for February witch was strange since I got the debit order msg from my bank that is states that the debit order for Telkom Mobile did go off. So I had to pay double on the 1st of March 2019 and I only then got msg's saying that my payment did not go off for February. I went to Irene Telkom and the lady there told me that if I do not pay for February they will switch off my phone and then legal action will be taken. So I then paid what had to be paid. At the end of March I had to pay another penalty fee again because of what happend in February. Once again I almost had to pay double of what I normally would pay. At the end of April my monthly installment was back to normal and then by the end of June they deducted another large amount witch they call and BACK OUT PAYMENT...... how much money does TELKOM want to take from me????? Ife been trying to get hold of the accounts department but no one answers and the same goes for the online chat service for customer care........