Telkom payment take 48 hours

Yesterday morning we made a payment at P&P for our Telkom account as the consultant by Telkom told us over the phone it’s the fastest way to our lines being restored! After we paid I phoned Telkom 3 times and the consultants advised it would take 1 day and also gave me an email address to send the proof of payment.The next day our Internet was still off. I phoned again and another consultant told me it takes 48 hours and that the email address I got is not for proof of payments!This is really in unacceptable!We are running an export company and cannot be so long without internet! I already changed to debit order, but why wait so long for the service to be activated! The are very fast to deactivate the service if payment was made late...