Telkom payment debited twice😡

Good day Team,

Please note I'm very dissapointed with Telkom. On the 31st I received the sms notification that my account wasn't paid then I went to their store in Westgate to get clarity. I was given banking details to make manual payment. I made a payment of R250 at Nedbank then on the same day the debit order of R199 was successfully done that mean 2 payments on the same day.

Then on Monday 16th January I received a message advising that I have an outstanding amount. I contact the call centre and spoke to Lucky Nduze whom I told my story and he advised that the funds of R250 are reflecting but R199 doesn't. My question is why is the manual payment reflecting but debit not reflecting and the agent kept on saying "HE DOESN'T KNOW BECAUSE HE DOESN'T WORK WITH PAYMENTS" fair enough yes he doesn't but why not investigate the query. I requested an email address/contact number for collection department he said there was non, WHY TELKOM CUSTOMER CARE DOESN'T HAVE A DIRECT NUMBER FOR COLLECTION DEPARTMENT, today the debit order went through and R355 was debited what the HELL I need my money back to my bank account.