Telkom, paying religiously for a service I do not receive to prevent being blacklisted!

Telkom closed my last three online faults logged without rectifying the problem. I am paying my bill monthly hoping that the ADSL and telephone line issue is resolved. I rep**** to the sms notifications received stating that the faults have not been resolved. The faults were closed none the less. I tried to log a new fault tonight but Telkom took my fault logging access away. I cannot log a new fault and are paying for a service that is not rendered. I will now try to use exploit my right via the consumer protection act and hope to resolve the matter accordingly. Anyone tried to cancel your telkom service? It is impossible! You will be blacklisted if you stop paying for a service you do not recieve but is expected to pay for it!!!