TELKOM paying customer unable to use network for 9 Working Days

I’m paying thousands of rands on my TelkomZA unlimited & data contracts but can’t even use any of them. I haven’t had network on any of my devices since last Thursday.

I contacted the TelkomZA customer care line, we went through the exercise of troubleshooting the settings, I even went as far as doing a sim swap but still can’t get any assistance with my network.

When I follow up on my case, I’m told to wait 72 “working” hours or 9 working days from last Sunday. I’m unfortunately working from home and dependent on TelkomZA network. I can’t wait 9 working days for Telkom to fix their problem. Is my work supposed to stand still for 9 working days as well? Next Friday TELKOM is due to debit my account and I simply won’t pay for a service I have not been able to use for a week and “9 working days”.